Q/01Does Retaily work without internet or Wi-Fi?
Yes — Retaily works fully offline. It’s built local-first: every sale is saved on the device instantly and syncs across your tills when the connection returns. Offline is the default, not a fallback, so dead Wi-Fi or a fibre outage never stops the till.
Q/02Will Retaily keep selling during load-shedding or a power cut?
Yes — as long as the device has charge, Retaily keeps ringing up sales. It doesn’t rely on mains power, the internet or your ISP, so it carries the shop through load-shedding, a power cut or a network drop, and reconciles automatically afterwards.
Q/03Is Retaily a good POS for boutiques, shops and multi-store retailers?
Yes — Retaily suits everything from a single boutique to a multi-store chain. Run one business across many locations with unified products, prices and customers, per-site reporting, and everything in sync in real time.
Q/04Does Retaily do barcode checkout and stock management?
Yes — scan a barcode or tap to add items for fast checkout, split cash and card, and keep stock accurate and live across every till and store as you sell.
Q/05Do I need special hardware for Retaily?
No — Retaily runs on the phones, tablets, laptops and PCs you already own, across Android, iOS, Windows and Mac. There’s no proprietary terminal to buy or lease, and it works alongside your existing card machine.
Q/06Does Retaily include a loyalty program?
Yes — Retaily has a built-in tiered loyalty program from Bronze to VIP with custom point multipliers. Customers tap an RFID or NFC card to earn and redeem, and you see their tier and points right at checkout.
Q/07How much does Retaily cost?
Retaily is a flat R1,000 per device per month, with every feature included and no contracts. There are no per-transaction fees — add tills for the festive rush and scale back afterwards, any month.
Q/08How long does setup take?
About 15 minutes. Load your products, hand out the devices you already own, and start selling the same day.
